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Refund Policy

Thanks for purchasing our art work or jewellery from Ladybird Design Creative.

In order to be eligible for a refund, you have to return the product (artwork or jewellery) within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact us.


Classes Fees and payment

Students are responsible for payment of the Class Price which shall be processed by ClassBento or directly with Ladybird Design Creative at the time of purchasing a Class or Class Materials via the Website.

All Services Fees are non-cancellable and non-refundable, though Students wherever possible will be moved to new dates that suit both parties.

Class" or "Classes" means the classes or experiences, including all associated goods and/or services, advertised by and provided by Ladybird Design Creative to Students (whether via online access or in-person).

"Class Materials" means any goods, materials or other supplies required for a Class including those goods, materials or supplies provided by Ladybird Design Creative

"Class Price" means the price prescribed by a Ladybird Design Creative for a Class or any Class Material on the Website to be paid by the Student at the time of purchase including any delivery fee for Class Materials.


Gift Cards

Users may purchase gift cards in the form of Stored Value or otherwise be provided credit in the form of Stored Value. Stored Value:

(a) can be used by the credited User to purchase Classes or Artwork via the Website;

(b) are not refundable or redeemable for cash;

(c) cannot be replaced, exchanged or reloaded or transferred to another card or account;

(d) are valid for 3 years from the date on which the Stored Value is purchased (or conditional upon any other specific jurisdictional legislative requirements);

(e) must not be reproduced, copied, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the credited User without Ladybird Design Creative's prior written permission.

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